01 Intake
Ingest ticket context without manual sorting.
Triage reads issue context and metadata up front, so your team spends less time categorizing and more time solving.
Triage WalkthroughOverview
Triage
AI-assisted ticket routing and assignment for MSP and IT teams that need cleaner ownership, less queue churn, and faster response at scale.
Queue Automation
Team-Aware Routing
API-First Integration
02 Routing
Assign work by fit, not by guesswork.
Route to the right team based on topic, scope, and ownership rules to reduce reassignments and delay loops.
Triage WalkthroughTeam Routing
03 Throughput
Protect SLA windows and response velocity.
By removing queue friction, Triage helps teams move faster across high-volume service desk workflows.
Triage WalkthroughAPI Workflow
What Teams Use Triage For
- Assigning incoming incidents and requests without manual queue triage.
- Keeping ownership clear so SLA response windows are easier to meet.
- Reducing reassignment churn that slows down technical teams.
See Triage in your plan options
Compare tiers and start from the homepage pricing section.
Triage FAQ
What does Triage automate?
Triage automates ticket assignment and routing based on team context, reducing manual queue sorting and reassignment churn.
Is Triage built for MSPs and internal IT teams?
Yes. Triage is designed for MSP and IT operations workflows where ownership clarity and response time matter.
How do I access Triage pricing?
Triage plan options are listed on the homepage pricing section with usage limits and tier details.