Triage Teams
Setup teams for automated Triage
Configuring Triage Teams
Triage needs a list of your IT teams in order for the AI to successfully assign tickets. From the Triage menu in your account dashboard, select Teams. Here, you can add new teams by specifying a team name and role description. The role description should provide context about the team's responsibilities to help the AI make accurate assignments. You can edit or delete teams as needed to keep your configuration up to date.