Triage Overview
What Triage does, and how to use it.
What is Triage?
Layer 8 Triage is an AI-powered ticket assignment API that you can seamlessly integrate with your existing ticketing system. It automates the process of assigning tickets to the appropriate teams based on your preconfigured list of teams and the ticket's subject and body. Configure your teams once, generate an API key, then send your ticket subject and body to receive real-time team assignments with confidence scores from the API.
